PRIVACY POLICY

LAST UPDATED: 01/04/2026

This Privacy Policy governs the manner in which the website at australia.mindinfusions.com (hereinafter referred to as "Website") operated by MINDVISION PTY LTD (ACN 125 377 817; hereinafter referred to as "MINDVISION," "we," "our" or "us") collects, uses, maintains and discloses information collected from users of the Website (hereinafter referred to as "Users," or individually, "User").

This Privacy Policy applies to the Website.

If you do not agree to this policy, please do not use the Website.
Your use of the Website will be deemed your acceptance of this Privacy Policy.

1. INFORMATION WE COLLECT

1.1 Personal Information

"Personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

We may collect the following types of personal information:

Communications

We may collect personal information when you:

• Contact us via email or by using the Contact Form

• Participate in surveys, contests, or promotional activities

• Subscribe to our newsletter or marketing communications

• Provide feedback, testimonials, or reviews

Usage Information

We automatically collect information about how you use our Website, including:

• Pages visited and time spent on pages

• Clickstream data and navigation patterns

• Search queries and preferences

1.2 Technical Information

We collect technical information that may not identify you personally, including:

• IP address and geolocation data

• Browser type, version, and settings

• Device type, operating system, and screen resolution

• Referring website and exit pages

• Date and time of visits

• Internet service provider information

1.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to:

• Analyze website usage and improve our services

• Measure the effectiveness of our marketing campaigns

• Prevent fraud and enhance security

You can manage cookie preferences through your browser settings.

However, disabling certain cookies may limit your ability to use some features of our Website. For detailed information, please see our Cookies Policy below.

2. HOW WE USE YOUR INFORMATION

We use personal information for the following purposes, which we believe are reasonable and within your expectations:

2.1 Primary Purposes

Service: To provide information about our services

Customer Support: To respond to inquiries, resolve technical issues, and provide assistance

2.2 Secondary Purposes

Service Improvement: To analyze usage patterns and improve our Website and services

Marketing Communications: To send newsletters, promotional offers, and product updates (with your consent)

Legal Compliance: To comply with legal obligations and respond to lawful requests

Marketing Communications: We will only send you marketing communications if you have opted-in to receive them. You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.

3. INFORMATION SHARING AND DISCLOSURE

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your personal information in the following limited circumstances

3.1 Service Providers

We may share personal information with trusted third-party service providers who assist us in operating our business, including:

• Cloud storage providers (AWS) for data hosting

• Email service providers (Mailchimp) for communications

• Analytics providers (Google Search Console, Google Analytics) for website analysis

• Customer support platforms for service delivery

These service providers are contractually obligated to protect your information and may only use it to provide services to us.

3.2 Legal Requirements

We may disclose personal information if required by law or if we have a good faith belief that disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests

• Protect our rights, property, or safety, or that of our users

• Prevent or investigate fraud, security breaches, or illegal activities

• Respond to emergency situations

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the acquiring entity, subject to the same privacy protections.

3.4 Aggregated Data

We may share aggregated, de-identified statistical information that does not identify individual users with business partners for analytical purposes

4. INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to and processed in countries other than Australia, including the United States and European Union, where our service providers operate.

Under the Privacy and Other Legislation Amendment Act 2024, the Government may prescribe certain jurisdictions and binding schemes as having substantially similar privacy protections to Australia. When such regulations are made, we will prioritize data transfers to these 'whitelisted' jurisdictions where possible.
We ensure that appropriate safeguards are in place to protect your information in accordance with Australian privacy law requirements.

5. DATA SECURITY

We implement security measures to protect your personal information, including:

• Encryption of data in transit and at rest using industry-standard protocol

• Secure Socket Layer (SSL) encryption for all data transmissions

• Access controls limiting employee access to personal information

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure.

We cannot guarantee absolute security but are committed to protecting your information using reasonable security practices.

6. DATA RETENTION

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

Marketing communications: Retained until you unsubscribe or request deletion

Customer support records: Retained for 3 years for service improvement purposes

When personal information is no longer needed, we will securely delete or anonymize it.

7. YOUR RIGHTS

7.1 Access and Correction

Right to Access: You can request access to the personal information we hold about you

Right to Correction: You can request correction of inaccurate, incomplete, or out-of-date information

7.2 Additional Rights

Marketing Opt-out: You can unsubscribe from marketing communications

7.3 Complaints Process

If you have concerns about how we handle your personal information, you can contact us directly using the details below.

We will investigate all complaints promptly and respond within 30 days.

8. CHILDREN'S PRIVACY

Our Website and services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately so we can delete such information.

9. THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites, services, or applications that are not operated by us.

This Privacy Policy does not apply to third-party websites or services.

We encourage you to review the privacy policies of any third-party websites or services before providing personal information.

We are not responsible for the privacy practices or content of third-party websites or services.

10. AUTOMATED DECISION MAKING

In accordance with the Privacy and Other Legislation Amendment Act 2024, we are required to inform you about our use of automated decision making (ADM) where computer programs make or assist in making decisions that could reasonably be expected to significantly affect your rights or interests.

10.1 What is Automated Decision Making?

Automated decision making occurs when a computer program processes your personal information to make decisions or assist humans in making decisions that affect you.

This includes decisions made by algorithms, artificial intelligence, or other automated systems.

10.2 Our Use of Automated Decision Making

We do not currently use automated decision making on our Website.

11. MODIFICATION OF PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make material changes, we will:

• Update the "Last updated" date at the top of this policy

• Post a prominent website notice at least 30 days before changes take effect

• Obtain additional consent where required by law

We encourage you to periodically review this Privacy Policy to stay informed about how we protect your information.
Your continued use of the Website following the posting of changes to this policy will be deemed your acceptance of those changes.

12. CONTACT INFORMATION

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or would like to make a complaint, please contact us by using the Contact Form or by mail:
MINDVISION PTY LTD

Privacy Officer
PO BOX 3086

North Turramurra,

Sydney NSW 2074

AUSTRALIA